LATESTPOSTS

Summer Tips For Selling

Posted: 08/05/2012

summertips

It really does seem that we are all heading into this summer in a much more positive frame of mind than last year.  All the farm shop, deli and food hall retailers I talked to in the first quarter of 2012 had a much better start to the year than last year, and many said it was the best since 2009.  So spirits are high heading into the summer!  So what can we do in our stores to maximise sales during this busy summer period?

To say the obvious first, it is a big British Year and many producers are making special products to cash in on the Diamond Jubilee and the Olympics  - yes they will be the ones with the Union Flag all over them!  Most definitely a bank of products like this will make an eye-catching display, and certainly most speciality retailers should do this, and why not put up some Union Flag bunting as well and draw attention to all the British cheese and meat that you sell. (more…)

Postcard from Macedonia

Posted: 24/04/2012

macedonia

It is a long time since I have been to the Balkans - too long in fact! The last time was just up the road from here in Kosovo (then part of Serbia) and war was breaking out all over the former Yugoslavia just as I was leaving, which was a little awkward. This part of Europe has within it some hidden gems, one of which is Macedonia, which is where I am writing from now. I am here to spend some a few days with our Macedonian supplier - Pelagonia, whose products are gaining a increased following in the UK, only 3 months after we launched in January. In fact there are a few aspects of this embryonic business that are an example to us and that we can learn from.

The products themselves are absolutely delicious by the way - see http://bit.ly/IMjIoP for more information. It is a tight range in attractive jars and all 6 products are very typical Macedonian products, unlikely to be found anywhere else. (more…)

The Year Starts Here!

Posted: 15/04/2012

aftereaster

 

Well, the Grocer confirmed in this week’s issue what I had first published the week before, that the wife of Waitrose CEO, Mark Price, has been the director of a business that has been treating food suppliers appalling for years at Plant and Harvest in High Wycombe.  Her company never once paid their invoices on time, frequently taking over 90, and finally went into administration just before last Christmas - at the time of year when they had most stock in the shop.  This is, of course, the best way of gaining most free stock from their suppliers, whom they now won’t be paying.

To see £3,500 going down the pan like this is frustrating to say the least.  Even more so that the site is still trading as Plant & Harvest, simply under a different limited company name.  The shares of the new company are owned in entirety, by a 76 year-old gardener, (more…)

Sun, Shows & Bad Debts

shows

Generally exhibitors seemed pleased with Food & Drink Expo up at the NEC last week, although the numbers were down on the Sunday (largely due to the heat wave), this was made up for on Monday and Tuesday. Certainly for us we saw a large number of customers and it was a great opportunity to show them some of our new products including the very well-received Jubilee/Olympic range.

One thing that made the show special for me was a superb meal out at Lasan in the Jewellery Quarter of Birmingham. I last went to this contemporary Indian restaurant4 years ago. Since then it won Gordon Ramsey’s “Local Restaurant of the Year” and the coveted F word trophy. You can always tell a good restaurant when you are greeted at the door by name, and when you are 5 minutes late being taken to your table being brought not one but two ‘amuses bouches’. If you are ever in Birmingham, make sure you go if only to see the magic towels at the end of the meal! (more…)

Sun, Shows & Bad Debts

Four Current Trends

fde-talk

I am currently at #fooddrinkexpo where I can tell you that the summer sun has made it inside the NEC and everyone is in a great mood. It seems that what I have been saying recently about this year being a good one for the speciality food sector is confirmed by everyone here I am talking to. Great news. I was asked today to give an impromptu short talk about trends in food retail for the coming year. Having quickly gauged opinion from my sales team I came up with the following four areas that we think are at the top of the list at present. Do bear these in mind when you are at the show this week choosing new products:

1. Home cooking and baking.
Generally people are doing a lot more of this than they were 2-3 years ago. Despite my experience of the last week when I have twice been in packed restaurants people are eating out less and eating in more. Rising price of alcohol in pubs has indubitably been a factor in this. In cooking any products that make it easier for the amateur cook to make a good meal are doing well. (more…)

Four Current Trends

Giving Something Back!

charityball

The trouble is at Cotswold Fayre we can never do things by halves. We now find ourselves organising a massive event in the summer on top of everything else we are doing relating to the business. Look out for the Cotswold Fayre “Summer Charity Ball”. Wholesalers turned event organisers! For those of you that don’t know let me explain how we arrived here!

The foundation of Cotswold Fayre is firmly connected to the charitable sector. I started the business whilst involved in voluntary charitable work in the heart of the inner city - Deptford, South-East London. Quite simply I ran out of money, and started selling speciality food from the Cotswolds to local shops in order to run my car and feed my kids! From there the business grew, moved to Reading and the rest is obvious really - I won’t bore you here! However, I was still keen in the early days not just to make money (although we didn’t do that in the early years), but also to have an emphasis on “giving something back”. (more…)

Giving Something Back!

TRUST

trust

Another week, another country - only this time, it is only Scotland, which is currently in the UK - although if Alex Salmond has his way, not after 2014. To be honest I had more language difficulties in the restaurant this evening than I did in France last week. What an accent they have in Perth! On the long journey up here today, prompted by a couple of e-mails received along the way, I was cogitating about how important trust is in business. It really is at the foundation of all we do. Business is based on relationships, relationships are based on trust

As a wholesaler we are in a particularly vulnerable position unless trust abounds. We don’t have a brand, we don’t produce anything, we can be bypassed at any point. That is why, for us, partnership is such a key. We are, I believe, good at what we do i.e. selling and looking after retailers and ensuring they get the goods they order in a timely and efficient manner. How disappointing it is then, when our suppliers occasionally undermine us by offering special deals to retailers behind our backs. (more…)

TRUST

Delegation, that’s what you need…

delegation

“If you want to be the best, if you want to beat the rest, delegation is what you need.” Actually it was dedication that the late Roy Castle used to sing about on Record Breakers - a memory from my childhood. Yes I really am that old. I have adapted the line because I actually believe that both dedication and delegation are both required. Most of those running their own businesses, whether retail or producers in my opinion have the dedication. Let’s face it we wouldn’t do the hours we do unless we were dedicated. But fewer of us are good at delegation!

Delegation is, however, essential if we are to grow our businesses. If every decision has to be either made or ratified by the business owners or directors it has two main effects 1) It stops the middle managers fulfilling their potential and taking ownership and 2) it makes the business owner/director go into burn-out. Both 1) and 2) stunt growth and increase frustration for all concerned. (more…)

Delegation, that’s what you need…

Company Culture

company-culture1

I have been thinking this week about Company Culture. I am pleased with the atmosphere and commitment we have at Cotswold Fayre and it has always been my aim to create a culture that is fun to work in rather than simply to make money (and just as well as the latter hasn’t always happened!).

I started to read Richard Branson’s new book over Christmas “Screw Business as Usual” - normal gentle title from him. The main thrust is that those companies that do good and have fun will be the ones that make money. I have always believed in this. Cotswold Fayre was borne out of supporting my own charitable work in South-East London, employed ex-druggies and alkies in its early days and more recently has thoroughly engaged in supporting and working with the Bala Orphanage in Kenya. Whilst we work hard we also have a good laugh whilst we are doing it most of the time with the result that people like working here and our churn is very low. It works and as time goes on and we make more profit we will be more and more engaged in giving it away. I look forward to it! (more…)

Company Culture

I Love Speed-dating

I am just back from Ireland and still recovering from the splendid Irish hospitality in Dublin. Just as two years ago the Marketplace event in Dublin this week has to go down as one of the best events in the annual food and drink calendar. Around 400 buyers from many countries and 250 + Irish producers makes for a massive number of speed-dating style meetings in one day.

As I said two years ago after the last event, this style of event in my opinion is far more useful than a trade show, and better for business on both sides. This is due to the meetings from the buyer’s perspective being more targeted and from the seller’s perspective they are better able to prepare because they know who is coming to see them. We will do a lot of business out of the meetings we had this week, whereas I am questioning how useful trade shows are any more. Sure we will still attend them, but there are so many these days they are beginning dilute each other, and certainly in the last couple of years, potential customers have seemed more reluctant to travel longer distances to attend. (more…)

I Love Speed-dating